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Blogger Social: WORTH THE TIME!!!

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This weekend’s Blogger Social in New York was surprisingly fun and productive. I suppose I should clarify my use of words like “surprisingly,” “fun,” and “productive:”

Like so many things I find myself doing in the course of my consulting practice, I felt, on heading in to NYC Friday evening, that attendance at the Social was a duty, or a chore, not an enjoyment. Something I “owe” to Drew McLellan, Lori Magno, and Gavin Heaton for past favors. Something like entertaining a client at her favorite revue in Vegas, when I would rather be watching baseball on TV or at my son’s lacrosse game. So, with my expectations firmly lowered, I arrived at the party and, (surprise!) had a very good time. Among the revelations – most of the bloggers were exceedingly fun and interesting people with which to converse…and drink. As I’ve whined about before in this blog, I came to blogging late in life and under the strict tutelage of Mark Fortier. I am always, therefore, engaging in discussions about blogging with a nagging – and potentially debilitating – suspicion that I am out-gunned, that everyone else in the conversation has years of blogging behind them, that they are creative geniuses at commercializing their blogs, and they consider me an insufferable rookie.

Quite the contrary, I found the conversation stimulating, the contacts valuable, the ideas useful, the drinks enjoyable, and the food, er, passable. I hope we do, indeed, turn this into an annual event and that I will have more time – and experience – to making it a success each year.

Kudos to Drew, Gavin, Lori, and CK for all their hard work in putting it together.

Among the very useful bloggers whom I met and with whom I hope to maintain relationships were Toby Bloomberg of Diva Marketing, Vahe Habesian of Marketing Charts, and Kaitlyn Richards Wilkins of Catch Up Girl. It was particularly rewarding to get to know Toby, since AnnaMaria, months ago, had specifically warned me off the Diva Marketing blog, assuring me that my Y chromosomes were simply not appropriate.

For supposedly world-weary, hard-bitten, bottom-line, red-State MBA’s such as myself, I can only say that I not only had fun, I picked some good contacts and some good ideas for commercializing the things we are doing on our blog. That makes the Social worthwhile and worth repeating.

My “Reservations” with OpenTable’s Restaurants

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I’m a big fan of OpenTable… most of the time. According to its website, OpenTable is “the world’s most popular website for making restaurant reservations online… as it provides a fast, efficient way to find available tables that meet desired criteria for cuisine, price and location at a specified time.”

Most of the time, OpenTable works like a charm for those of us who need to make last minute or special occasion restaurant reservations and don’t want to spend time hunting around for various restaurants’ names, locations, phone numbers, and availability. We’re impatient - since we want to “check-off” this task efficiently, we love that we can check/make/change reservations online with a few keystrokes.

OpenTable and its network of restaurants periodically lets me down due to some restaurants’ call-to-confirm policy. I can understand that holiday seating (e.g., New Year’s, Easter, etc.) require that you put down a credit card and call-to-confirm your reservation the day before the event… but I can’t understand why some of OpenTable’s participating restaurants actually call me to confirm an “everyday” dining occasion.

Given that I inititiated the reservation online, OpenTable should understand that I might want to continue the relationship with the restaurant online. Similar to some airlines, OpenTable should give me an option that allows me to choose how any confirmation follow-ups should be made (e.g., email, text, or phone call). I imagine that I’m not alone in hoping to avoid the “doctor’s office” routine of 1) listening to a restaurant’s voicemail message asking me to call back to confirm a reservation, and 2) having to actually call back the restaurant. The main reason I use OpenTable is to avoid making a call in the first place! Let’s hope OpenTable is open to some ideas on making the reservation and confirmation system even more efficient for both restaurant customers and restaurant employees.

Another Exceptional Book on Presenting

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A practical-yet-pleasurable business book I’m also recommending these days is The Exceptional Presenter, by Timothy J. Koegel. First, this book meets my plane ride test - it’s something you can quickly read on a plane ride and put into practice immediately. Second, Koegel uses catchy mnemonics - for example, he notes that exceptional presenters should be Organized, Passionate, Engaging, and Natural, and to be an exceptional presenter, one needs to Understand your audience and Practice.

The book also helps the reader break down the presentation’s development and practice (yes, daily practice makes perfect as my former piano teacher said!) into bite-sized chunks.